24/7 Call Answering
Riya answers every inbound call instantly — after hours, weekends, and holidays. No call goes unanswered, no patient is lost to a competitor.
Riya — your 24/7 AI receptionist, always on duty
Riya is live and working today — answering patient and customer calls 24/7, booking appointments directly into calendars, answering clinical FAQs, and sending instant confirmations without human intervention.
Deployed across Chandigarh, Mohali, Panchkula & Ludhiana · Typical go-live in 5–7 business days
Experience it right now
Call Riya live on our dedicated demo line
Call from any phone, ask about clinic timings, dental procedures, or book an appointment. Riya will answer instantly just as she does for our partner clinics.
Demo Code: CLINIC1234·Available 24/7
Comprehensive Capabilities
What Riya handles for your business
From greeting callers to updating your practice calendar, Riya operates as a full-time, flawless front-desk agent.
Natural Conversation
Built on Sonic Humanism principles, Riya follows natural human speech rhythms and holds dynamic, contextual conversations — never rigid phone trees.
Intelligent Appointment Booking
Riya connects directly with your clinic or business calendar to check real-time availability, book, confirm, reschedule, and cancel slots live.
Instant Confirmations
Every booking triggers immediate SMS and WhatsApp confirmations with complete appointment details, clinic location, and preparation notes.
Lead Qualification
Riya qualifies inquiries through structured questions (budget, urgency, service requirement) and instantly alerts your team with hot prospect details.
Multi-Language Support
Riya converses natively in Hindi, Punjabi, and English — effortlessly switching languages mid-conversation based on caller preference.
Call Transcripts & Analytics
Every conversation is transcribed, summarized, and logged into your dashboard, providing complete transparency on call volume and conversion.
Seamless Record-Keeping
Riya automatically logs patient notes, intake info, and appointment records directly into your CRM, Google Sheets, or practice management system.
Real-World Workflow
How Riya handles an after-hours patient call
Here is how a real call unfolds at 9:45 PM for a dental practice using Aveena:
01
Instant Inbound Pickup
Riya answers on the first ring. Greets the caller warmly in Punjabi/Hindi and identifies their toothache concern.
02
FAQ & Clinical Triage
Answers consultation pricing, explains clinic protocols, and verifies if the patient requires emergency or standard care.
03
Calendar Lock & Booking
Checks Dr. Sharma's real-time schedule for tomorrow morning, confirms a 10:30 AM slot, and captures patient details.
04
Instant Notification
Dispatches WhatsApp confirmation with directions to the patient, and logs the appointment with call transcript to the clinic dashboard.
Our Technology Approach
Built for reliability and seamless execution
We manage the entire technology stack end-to-end so your business enjoys the benefits of cutting-edge conversational AI with none of the complexity.
Low-Latency Voice Pipeline
Engineered for sub-second conversational response times, allowing natural pauses, human-like cadence, and instant speech recognition.
Enterprise Conversational Intelligence
Understands complex colloquial accents, interruptions, clarifying questions, and diverse Indian dialects without getting confused.
Done-For-You Integration & Security
We manage all calendar integrations, phone routing, and API connections. Your clinic never touches technical configuration.
Trilingual Natively
Supported languages: Hindi, Punjabi & English
Riya natively speaks the languages your patients and clients speak every day. She can even handle mixed sentences (e.g. conversational Hinglish or Punjabi-English) without stumbling.
English Hindi Punjabi
Need specialized local dialect tuning or additional languages? Custom language packs can be configured during your onboarding.
Optional Enhancements
Value-added services
Available alongside Riya, scoped and configured during your consultation.
- Additional regional language support
- Outbound appointment reminder campaigns
- Automated WhatsApp follow-up sequences
- Multi-location agent synchronization
- Monthly ROI dashboard & strategy review
- Custom clinical call scripts & triage flows
Put Riya to work for your business
We design, deploy, and manage everything. Your clinic or business can be fully live and answering calls within 5–7 business days.